Omni introduces server-side CRM integration for Microsoft Entourage for Mac

Mac users can now take advantage of transparent Microsoft Entourage 2008 integration with leading CRMs including Salesforce, Microsoft Dynamics CRM, Oracle CRM, SugarCRM, SageCRM and others.

EDMONTON, Canada – January 5, 2010 – Omni Technology Solutions Inc. ( today announced that Riva Integration Server for Exchange delivers server-side CRM integration and interoperability for all Microsoft Exchange clients – including Microsoft Entourage for Mac, Outlook, Outlook Web Access, ActiveSync mobile devices and BlackBerry. Supported CRMs include Salesforce, Microsoft Dynamics CRM, Oracle CRM, SugarCRM, SageCRM and others.

“Riva Integration Server for Exchange allows Mac users to transparently integrate CRM address book and calendar data with Microsoft Entourage 2008,” said Trevor Poapst, Director of Global Marketing for Omni. “While Windows users have traditionally used Outlook desktop plug-ins for CRM integration, Mac users have not had an effective CRM integration option. With the increased use of Macs in enterprise environments, there is a stronger need for CRM integration among Mac users. Riva solves this need. It takes CRM integration to the next level for Entourage users. Riva gets installed once on the server. It provides transparent, bi-directional synchronization of appointments, phone calls, tasks, accounts, contacts and leads between Entourage and the CRM. Riva allows users to archive emails to the CRM and view, edit and manage their CRM opportunities, quotes and support cases directly from Entourage.”

“Riva Integration Server supports on-premise and hosted, SaaS-based CRMs and Exchange systems,” continued Poapst. “This provides maximum flexibility for organizations that want to leverage their existing systems or adopt a cloud-based computing strategy and still synchronize Microsoft Entourage with their CRM.”

Riva Integration Server provides Entourage CRM integration for the following applications:

For more information, go to or contact Omni via email or +1 780.423.4200. Quick Tour videos are now available online that demonstrate SugarCRM integration for Microsoft Entourage 2008 Web Services Edition.

About Omni Technology Solutions

Omni helps drive corporate profitability and productivity with its CRM integration and identity management software. The company’s flagship product, eControl, allows network administrators to securely and easily delegate management, provisioning, audit and user self-service functions to non-technical front-line staff. Omni’s latest innovation, Riva Integration Server for Exchange, delivers transparent, server-side CRM integrations for Microsoft Exchange. Supported CRM applications include Microsoft Dynamics CRM, SharePoint Oracle CRM, Salesforce, SageCRM, Saleslogix, NetSuite, SugarCRM and others.


Press Contacts

Trevor Poapst
Director, Global Marketing
Omni Technology Solutions Inc.

Tel: +1 780.423.4200 Ext. 228

#1200, Bell Tower
10104 – 103 Avenue
Edmonton, Alberta T5J 0H8