Intelecrm integrates with Microsoft Exchange
Intelestream introduces a new server-side Exchange integration option for intelecrm, powered by Riva, to its award-winning, on-demand CRM for small and medium-sized businesses.
CHICAGO, Illinois and EDMONTON, Alberta – January 18, 2010 – Intelestream, Inc., developer of the award-winning online small business CRM solution, intelecrm, today announced the availability of a new server-side Microsoft Exchange integration option, Riva Integration Server for Exchange. Riva will allow customers to automatically synchronize intelecrm opportunities, cases, quotes, accounts, contacts, leads, tasks and appointments without having to install any plug-ins or other software on their desktop, laptop or mobile devices. Riva Integration Server for Exchange was developed by Alberta-based Omni Technology Solutions as an alternative to client-side Outlook plug-ins. Riva gets installed once on a server and is compatible with all Microsoft Exchange clients.
“Intelestream was very pleased to discover this new, innovative CRM integration solution and be able to partner with Omni to provide Riva to our intelecrm customers,” said Jason Green, CEO of Intelestream. “With Riva, intelecrm now delivers the most flexible integration and pricing options for small and medium-sized businesses. We will continue to offer the Outlook plug-in with its basic synchronization capabilities. But many of our customers are looking to move beyond the standard Outlook plug-in because it needs to be installed on each user’s desktop or laptop. Riva Integration Server does not require any plug-ins. It gets installed once on a server and delivers better and more advanced integration and interoperability than users have ever had in the past. Organizations that already have the Outlook plug-in can upgrade to Riva Integration Server to take advantage of all of the server-side intelecrm integration advantages.”
“Riva Integration Server delivers immediate time savings for small and medium-sized businesses,” stated Aldo Zanoni, CEO of Omni. “With Riva, intelecrm users are able to automatically create CRM opportunities, cases and quotes by copying Outlook emails to the appropriate Riva SmartConvert folder. Riva SmartConvert folders save users 30-60 minutes per day. The associated CRM account, contacts and opportunity will be created automatically. Users can view, edit and manage their CRM opportunities, cases and quotes directly from within Outlook and quickly archive emails to the CRM without multiple clicks. Riva takes intelecrm integration to the next level and reduces management time – a key objective of any business that adopts a cloud-based collaboration or CRM strategy.”
Riva Integration Server will provide intelecrm users with:
- Valuable time savings by automating CRM management and content creation and allowing users to work in the application of their choice.
- A single, unified view of CRM data in all Exchange clients – Microsoft Outlook, Microsoft Entourage for Mac, Outlook Web Access, ActiveSync mobile device, BlackBerry Enterprise Server and IMAP clients.
- Transparent, bi-directional synchronization of address book (accounts, contacts, leads) and calendar data (meetings, appointments, calls, tasks) – with no Outlook plug-ins required. The ability to manage CRM opportunities, cases and quotes directly from Outlook.
- Flexible administration capabilities to set customized synchronization policies for specific groups of users. For example, companies can set a 1-minute synchronization interval for some users and a 60-minute synchronization policy for other users.
For a free trial of intelecrm and Riva Integration Server, please visit Intelestream’s website at www.intelestream.net/intelecrm or call (800) 391.4055.
For more information on Riva Integration Server, go to www.rivacrmintegration.com or call Omni at (780) 423.4200.
About Omni Technology Solutions
Omni helps drive corporate profitability and productivity with its CRM integration and identity management software. The company’s flagship product, eControl, allows network administrators to securely and easily delegate management, provisioning, audit and user self-service functions to non-technical front-line staff. Omni’s latest innovation, Riva Integration Server for Exchange, delivers transparent, server-side CRM integrations for Microsoft Exchange. Supported CRM applications include intelecrm, Microsoft Dynamics CRM, SharePoint Oracle CRM, Salesforce, SageCRM, Saleslogix, NetSuite, SugarCRM and others. www.omni-ts.com
About Intelestream Inc.
Intelestream Inc. is a Chicago based Customer Relationship Management (CRM) product development and consulting firm that offers Open Source CRM Professional Services. Intelestream is the developer of intelecrm, the online CRM for small and medium sized businesses with a highly affordable pricing model for unlimited users. Intelestream also develops industry-specific verticals based on a CRM workflow. Our consulting expertise includes intelecrm, SugarCRM, info@hand, and other Open Source CRM related services. With Intelestream’s diverse team of experts in both business and technology, the company is made up by many of the brightest minds in CRM. www.intelestream.net
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