Riva comparison with Outlook CRM plug-ins

Riva Integration Server from Omni delivers an advanced, server-side alternative to Outlook and GroupWise plug-ins for synchronizing CRM address book, calendar, sales and support data.

While Outlook CRM plug-ins are “free,” customers often report that they are limited in functionality, are cumbersome and time-consuming to manage, and sometimes stop working after system upgrades.

The following table compares Riva Integration Server from Omni with Outlook CRM plug-ins. If you’re interested, you can download a free trial version of Riva here.

1. What gets synchronized Riva CRM Plug-ins
Address book and calendar data Checkmark Checkmark
CRM opportunities, cases and quotes Checkmark Limited
Custom Outlook and CRM fields Checkmark
Recurring appointments Checkmark
2. Supported email clients
Microsoft Exchange
(On-premise, Hosted, BPOS, Terminal Services)
Checkmark Checkmark
Microsoft Outlook Checkmark Checkmark
Outlook Web Access Checkmark
Microsoft Entourage for Mac (Business Edition) Checkmark
Mac Mail, iCal, Address Book (OS X 10.6+) Checkmark
Novell GroupWise (Server and Client) Checkmark
GroupWise WebAccess Checkmark
3. Ease of management
Server-side synchronization – no plug-ins required Checkmark
Mobile CRM synchronization – no plug-ins required Checkmark
Upgrade-safe (CRM, email system, workstation) Checkmark
Syncs with all Microsoft Exchange clients Checkmark
Syncs with all leading CRMs Checkmark Separate apps
Cloud-based, SaaS integration option Checkmark
Respects CRM access and security controls Checkmark
Centralized web management Checkmark
4. Mobile device support
Apple iPhone Checkmark Separate app
BlackBerry Checkmark Separate app
Windows Mobile phones Checkmark Separate app
Google Android phones Checkmark Separate app
Palm devices Checkmark Separate app
     

Useful Riva links