Riva Integration Server from Omni delivers an advanced, server-side alternative to Outlook and GroupWise plug-ins for synchronizing CRM address book, calendar, sales and support data.
While Outlook CRM plug-ins are “free,” customers often report that they are limited in functionality, are cumbersome and time-consuming to manage, and sometimes stop working after system upgrades.
The following table compares Riva Integration Server from Omni with Outlook CRM plug-ins. If you’re interested, you can download a free trial version of Riva here.
| 1. What gets synchronized | Riva | CRM Plug-ins |
|---|---|---|
| Address book and calendar data |  |
|
| CRM opportunities, cases and quotes | |
Limited |
| Custom Outlook and CRM fields | |
|
| Recurring appointments | |
|
| 2. Supported email clients | ||
| Microsoft Exchange (On-premise, Hosted, BPOS, Terminal Services) |
|
|
| Microsoft Outlook | |
|
| Outlook Web Access | |
|
| Microsoft Entourage for Mac (Business Edition) | |
|
| Mac Mail, iCal, Address Book (OS X 10.6+) | |
|
| Novell GroupWise (Server and Client) | |
|
| GroupWise WebAccess | |
|
| 3. Ease of management | ||
| Server-side synchronization – no plug-ins required | |
|
| Mobile CRM synchronization – no plug-ins required | |
|
| Upgrade-safe (CRM, email system, workstation) | |
|
| Syncs with all Microsoft Exchange clients | |
|
| Syncs with all leading CRMs | |
Separate apps |
| Cloud-based, SaaS integration option | |
|
| Respects CRM access and security controls | |
|
| Centralized web management | |
|
| 4. Mobile device support | ||
| Apple iPhone | |
Separate app |
| BlackBerry | |
Separate app |
| Windows Mobile phones | |
Separate app |
| Google Android phones | |
Separate app |
| Palm devices | |
Separate app |
