Riva CRM Integration – Outlook address book
Riva Integration Server allows you to access your entire CRM address book from within Outlook. CRM address book items (accounts, contacts, leads) can be identified by category type associated with them. In this case, they have been synchronised from MS CRM. The synchronisation is bi-directional so changes made in Outlook or the CRM will be synchronised. When you compose an email, the To:, CC: and BCC: fields can be set to auto-fill even if the contact is from your CRM.