Finally, a seamless and transparent email and CRM sync solution for Mac users

More and more upper management staff are falling in love with MacOS X. This often causes challenges for administrators in large corporations who need to provide CRM integration for their new Mac users. Riva CRM Integration Server provides server-side, bi-directional and transparent synchronization for leading CRM systems like Salesforce for ALL Exchange and Office 365 clients: Outlook, Outlook 2010 for Mac, Mac Mail, iPad, iPhone, Android and BlackBerry.

Edmonton and Greifenberg/Munich, 22 August 2011 – Omni Technology Solution (www.omni-ts.com), the first company to deliver server-side integration for leading CRM systems with its Riva CRM Integration Server. Riva provides support not only for Outlook users but also for Mac and Outlook Web Access users. With Riva, executives and sales staff who use a Mac are able to sync CRM contacts, tasks, appointments and opportunities with their native Mac e-mail clients. To do so, Riva just needs a single installation on one server. There is nothing to install on your Mac. In addition to the native Mac Mail, iCal and Address Book.

According to a publication on MacGadget last week, which is based on data from IDC, the Mac market share increased over the second quarter not only in the U.S.A. but also in EMEA. The Mac market share reached a total of 4.5 % of the EMEA computer market. And although the total items sold decreased 8.9 %, Apple succeeded in increasing its sales by 2.1 % up to 997.500 sold units.

The increase in heterogeneous corporations with PC and Mac users causes difficulty to fully integrate Macs – especially when it comes to business applications like a CRM system. Riva CRM Integration Server helps to unite both worlds and to enable both Mac and PC users to benefit from a seamless connection to their respective e-mail client for an easier and more effective usage of the CRM systems.

Since the launch of Mac OS X Snow Leopard, Apple introduced Microsoft Exchange compatibility for Mail, Address Book and iCal. Riva Integration Server from Omni is now able to sync CRM address book, calendar, sales and support data to Exchange mailboxes that are connected to Mail, Address Book and iCal running on your MacBook, MacBook Pro, MacBook Air, iMac, Mac Pro, iPhone and iPad. Riva is also compatible with Outlook 2010 for Mac.

“Our customers are excited again and again to see how a single server-side installation of Riva CRM Integration Server can result in a truly seamless integration of the CRM system and e-mail client for all Mac and PC users.” States Dr.-Ing. Thomas M. Fleissner, Omni Germany. “The same applies of course to mobile access to the CRM information, because with this very same Riva installation, bi-directional synchronization is also delivered to the iPhone, iPad, Android and BlackBerry smart phones.”

Riva overcomes the limitations of legacy Outlook plug-ins for: Salesforce, Microsoft Dynamics CRM, Oracle CRM, SugarCRM, SageCRM, SalesLogix, NetSuite and other leading CRM sytsems. Riva delivers a full server-side synchronization of CRM accounts, contacts, leads, appointments, meetings, tasks, CRM opportunities and other modules like cases and quotes.

Mac users can now finally benefit from Riva’s extended integration features and directly access their CRM data from their e-mail client. This reduces the time and effort needed for manual data entries, improves data quality of the CRM and increases user satisfaction and production with the CRM.

For more information on Riva, go to www.rivacrmintegration.com or contact Omni at +1.780.423.4200. A free 15-day trial is available here: www.rivacrmintegration.com/integration/downloads/.

About Omni Technology Solutions

Omni, The Integration Company, is the developer of Riva, the world’s first server-side CRM sync solution for Salesforce.com, Microsoft Dynamics CRM, SugarCRM, Oracle CRM On Demand, Sage SalesLogix, SageCRM, NetSuite, info@hand, GoldMine and other leading CRM systems. Riva overcomes the limitations of traditional Outlook CRM plug-ins that need to be installed, configured and managed on users’ desktops, laptops and mobile devices. www.rivacrmintegration.com

Press contacts

Trevor Poapst
Director, Global Marketing and Channel Sales
Omni Technology Solutions Inc.
The Integration Company
Tel: +1.780.423.4200
Fax: +1.780.423.4711
trevor@omni-ts.com

Prof. Andrea Kimpflinger
Omni Europe
Kreitstrasse 5
86926 Greifenberg
Tel. +49.8192.99733-25
akimpflinger@omni-ts.com