BYOD does not need to be an issue for CRM integration

Bring Your Own Device (BYOD) involves security risks for businesses and a loss of control for IT departments. In many cases support inquiries also increase. Not so with Riva CRM Integration, because Riva syncs leading CRM systems directly to Microsoft Exchange on the back end. With a single Riva installation, users can seamlessly sync CRM data to iPad, iPhone, Android, BlackBerry and Windows Phone smartphones and tablets without installing any additional plugins or mobile apps.

SUNNYVALE, October 17, 2012 – Riva CRM Integration (www.rivacrmintegration.com), the leading Exchange sync solution for CRM systems, enables companies to embrace BYOD (mobile workers using personal smartphones, laptops and tablet PCs at work) by syncing CRM data without increasing IT administration costs or support costs.

If employees all use their personal smartphones and tablet PCs – everything from the new iPhone 5, iPad (with iOS 6), Samsung Galaxy SIII and BlackBerry PlayBook – for business communications and also want to sync contacts, calendars and tasks to the CRM, administrators rightly throw their hands up in despair. This involves installing, configuring, managing and supporting a multitude of plugins and apps across a broad variety of mobile devices. Plus, it can be next to impossible to deliver fine-tuned control over what gets synced (e.g., to keep personal and business contacts separate and to control which business contacts sync to users’ devices) and users need training across devices.

Riva offers a CRM sync solution that is secure and easy to implement. Riva gets installed only once on a Windows server (or virtual machine) and seamlessly syncs contacts, calendars, tasks, email, opportunities, cases, custom fields, custom objects and more between CRM systems and Microsoft Exchange. With Riva, nothing gets installed on the Exchange Server.

Whether companies use Outlook 2010, Outlook Web Access, Office 365, Outlook 2011 for Mac, Entourage or Apple Mail, Riva keeps everything in sync. Plus, there are no additional Outlook plugins or mobile apps to install or manage. Because smartphones and tablet PCs connect to users’ Exchange mailboxes, Riva delivers built-in support for iPhone, iPad, Android, BlackBerry and Windows Phone devices at no additional cost – and with no additional complexity.

Riva Cloud, the first cloud-to-cloud CRM sync solution, even dispenses with the need to install Riva on a server. Riva Cloud sits in the Amazon Cloud and provides multi-tenant and single-tenant cloud sync options for hosted and on-premise Exchange and CRM systems.

“BYOD might not become standard in all IT departments, but IT admins are challenged even today with supporting so many diverse devices,” said Dr.-Ing. Thomas Fleissner, Riva CRM Integration Europe. “Riva delivers the best CRM sync solution for enterprises because it saves administrators time, provides granular control over what gets synced and improves security, and supports all Exchange email clients and mobile devices.”

Riva syncs CRM systems to Microsoft Exchange Server 2010, 2007 and 2003. Hosted, on-premise, Exchange Online and Office 365 systems are all supported. Supported CRM systems include salesforce.com, Oracle CRM On Demand, Microsoft Dynamics CRM and NAV, NetSuite, SugarCRM, SalesLogix, SageCRM, FrontRange GoldMine and others. SAP CRM and Oracle Fusion CRM integrations are planned for Q1 2013.

For more information on Riva, go to rivacrmintegration.com or contact Riva at 408.675.5015. A free 15-day trial is available for Riva On-Premise and Riva Cloud.

About Riva CRM Integration

Riva delivers reliable, server-to-server integration for Microsoft Exchange and all leading CRM systems. Riva supports salesforce.com, Oracle CRM On Demand, Microsoft Dynamics CRM and NAV, NetSuite, SugarCRM, SalesLogix, SageCRM, FrontRange GoldMine and others. Join the thousands of CRM users – from Fortune 500 companies to SMBs – who sell more, sync more and save more time with Riva. www.rivacrmintegration.com

Press contacts

Trevor Poapst
VP Marketing and Sales
Riva CRM Integration
440 North Wolfe Road
Sunnyvale, CA 94085
United States
Phone: 408.675.5015 Ext. 238
trevor@rivacrmintegration.com

Prof. Andrea Kimpflinger
Riva CRM Integration Europe
Kreitstrasse 5
86926 Greifenberg
Germany
Tel. +49.8192.99733-25
akimpflinger@omni-ts.com

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