Spotlight on Riva: CRM integration for Oracle CRM On Demand and Exchange

Riva was recently highlighted in an Oracle blog post for Oracle CRM On Demand partners in EMEA.

Following is an excerpt from Richard Lefebvre’s post. Read more »

Riva delivers advanced, server-side integration for Oracle CRM On Demand and Microsoft Exchange – and even Novell GroupWise. Riva allows Oracle customers to go beyond the standard Outlook plug-in to deliver additional value for the end user as they interact between Outlook and CRM On Demand.

Riva syncs CRM On Demand to ALL Exchange mail apps, not just Windows Outlook. So, whether customers are using Outlook 2010, Outlook Web Access (web client), Outlook 2011 for Mac, Apple Mail, Outlook on Citrix or a mobile device, Riva’s got them covered.

There are no plug-ins to be installed, configured, managed and maintained on users’ desktops, laptops as Riva delivers Server-side synchronisation for CRMOD and Exchange. The automation of CRM and Outlook integration will remove the reliance upon users to synchronise between the two with Riva handling this process.

Riva allows administrators to define sync policies and apply them to individuals or groups of users depending on their sync requirements. Administrators will be able to determine and manage the exposure of the most pertinent detail to be synchronised between Outlook and CRM On Demand.

Custom and organic contact filtering for large deployments i.e. Based on ownership, groupings and contact frequency, filters can be applied on what contact records are shared with the users.

Riva provides the capability to synchronise CRM and Outlook beyond Contacts, Calendar entries and Email. The synchronisation can be extended to cater for opportunities, quotes and custom objects for example within the Outlook interface.

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