Exchange integration for Multi-tenant Oracle CRM On Demand customers

While CRM Desktop delivers a very nice Outlook integration solution for Single-tenant Oracle CRM On Demand customers, CRM Desktop does not support Multi-tenant CRM On Demand. Riva bridges that integration gap and syncs Multi-tenant (and Single-tenant) Oracle CRM On Demand Cloud users to Outlook, Outlook Web Access, Outlook for Mac, iPad, iPhone, Android, and all other Exchange email clients.

Outlook and mobile CRM integration are critical to all Oracle CRM On Demand deployments.

If you’re a Single-tenant Oracle CRM On Demand customer, you can benefit from CRM Desktop or Riva. CRM Desktop enables sales professionals to manage their CRM data in Microsoft Outlook, maintain a 360-degree view of CRM data through synchronization, and vastly improve sales force productivity. Riva delivers seamless server-side integration for Oracle CRM On Demand and Exchange. With Riva, there are no Outlook add-ons or plug-ins to install, configure, or manage, making Riva a nice option for larger CRM On Demand deployments.

If you’re a Multi-tenant Oracle CRM On Demand customer, Riva is your best (and only) option; CRM Desktop does not support Multi-tenant Oracle CRM On Demand Cloud customers.

Riva On-Premise and Riva Cloud

Riva On-Premise and Riva Cloud syncs Multi-tenant and Single-tenant Oracle CRM On Demand Cloud accounts directly to Microsoft Exchange. Both Riva editions are compatible with Exchange On-Premise, Exchange Online, Office 365, and Hosted Exchange accounts through companies such as Rackspace, Intermedia, Apptix, and others.

Like CRM Desktop, Riva allows sales reps to view and manage more Oracle CRM On Demand information in Outlook than most other Outlook integration add-ons; however, because Riva syncs Multi-tenant and Single-tenant CRM On Demand Cloud users directly to Exchange, this means that Riva is not limited to syncing to Windows Outlook email clients only. Riva syncs Oracle CRM On Demand to all Exchange email clients and mobile devices.

Supported Exchange email clients

  • Sync Oracle CRM On Demand to Outlook 2013 (64-bit and 32-bit)
  • Sync Oracle CRM On Demand to Outlook 2010 (64-bit and 32-bit)
  • Sync Oracle CRM On Demand to Outlook 2007
  • Sync Oracle CRM On Demand to Outlook 2003
  • Sync Oracle CRM On Demand to Outlook Web App (OWA)
  • Sync Oracle CRM On Demand to Outlook on Citrix and Terminal Server
  • Sync Oracle CRM On Demand to Office 365
  • Sync Oracle CRM On Demand to Outlook 2011 for Mac
  • Sync Oracle CRM On Demand to Entourage 2008 and 2004 for Mac
  • Sync Oracle CRM On Demand to Apple Mail, iCal, and Address Book

Supported smartphones and tablets

Another benefit of Exchange integration for Oracle CRM On Demand is that Riva delivers built-in sync support for all Exchange ActiveSync mobile devices:

  • Sync Oracle CRM On Demand to Apple iOS smartphones and tablets
    (e.g., iPad, iPad with Retina Display, iPad mini, iPhone 5, and iPod touch)
  • Sync Oracle CRM On Demand to the best Android smartphones
    (e.g., Nexus 4, Samsung Galaxy S3, Samsung Galaxy Note 2, HTC One X+,
    Motorola Droid RAZR MAXX HD)
  • Sync Oracle CRM On Demand to BlackBerry smartphones and tablets
    (e.g., BlackBerry Bold, BlackBerry Torch, BlackBerry Curve, BlackBerry PlayBook)
  • Sync Oracle CRM On Demand to the best Windows Phone devices
    (e.g., Windows Phone 8X by HTC, Nokia Lumia 920, Nokia Lumia 820,
    Nokia Lumia 810, and Surface with Windows RT and Windows 8 Pro)

What Riva syncs

Sales and support teams use Riva to seamlessly syncs contacts, calendar activities, to do lists, email, opportunities, service requests, and more. With customization, Riva can also be configured to sync custom fields and custom objects in Oracle CRM On Demand and Microsoft Exchange.

Contact us if you are a Multi-tenant or Single-tenant Oracle CRM On Demand customer, Oracle partner, or Oracle Application Sales Representative who would like to learn more about Riva. We would be pleased to set up a demo and answer any questions you may have.

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