Why wait? Direct Exchange integration for Microsoft Dynamics CRM 2013 and Dynamics CRM Online is here today!

Riva CRM Integration delivers direct Exchange and Office 365 integrations for Microsoft Dynamics CRM and Dynamics CRM Online today. Riva also syncs Microsoft Dynamics CRM to IBM Notes and Novell GroupWise – with Gmail support coming in 2014.

In a recent ZDNet article, Mary Jo Foley for “All About Microsoft” reports that Microsoft has gone public with more details on Microsoft Dynamics CRM 2013 and the Microsoft Dynamics CRM Online Fall ’13 service.

Mary Jo provides a link to a new 19-page “Release Preview Guide” for Microsoft’s coming Dynamics CRM releases. The Guide is available freely to anyone.

The Dynamics CRM 2013 Release Preview Guide outlines the following updates that will be rolled out in the fourth quarter of this year:

  • New user interface with guided processes
  • Performance and business-rule updates
  • Yammer, Lync, and Skype integration functionality in the coming release
  • New CRM mobile apps for Windows 8 and iPads
  • And others…

Mary Jo reports that one anticipated feature seemingly isn’t arriving with this fall’s relase: Direct Exchange integration for Microsoft Dynamics CRM 2013 and Microsoft Dynamics CRM Online. Direct Exchange integration was promised in the Orion release (due in Q3 2013) and in previous releases to synchronize email, tasks, appointments, and contacts.

So, why wait? Riva delivers direct Exchange integration today

Direct Exchange integration is critical to every deployment of Microsoft Dynamics CRM and Dynamics CRM Online in medium-sized and large enterprises. The alternative is to install, configure, and manage software – Outlook plug-ins and separate mobile apps – on all users’ desktops, laptops, smartphones, and tablet PCs.

The “free” Outlook integration for Microsoft Dynamics CRM can be actually quite costly. Costly to install, configure, maintain, support, and troubleshoot. Plus, if the Outlook plug-in results in sluggish Outlook performance and only syncs when Outlook is running, that can jeopardize the adoption and success of Microsoft Dynamics CRM and Dynamics CRM Online.

Riva for Microsoft Dynamics CRM 2013 and Dynamics CRM Online

Riva CRM Integration delivers direct Exchange and Office 365 integrations for Microsoft Dynamics CRM and Dynamics CRM Online today. (Riva also delivers direct Dynamics CRM and CRM Online integrations for IBM Notes and Domino and Novell GroupWise – with Gmail support coming in 2014.)

Customers use Riva to:

  • Sync email and attachments to Microsoft Dynamics CRM
  • Sync Microsoft Dynamics CRM contacts
  • Sync Microsoft Dynamics CRM leads
  • Sync Microsoft Dynamics CRM notes
  • Sync Microsoft Dynamics CRM appointments
  • Sync Microsoft Dynamics CRM recurring events
  • Sync Microsoft Dynamics CRM service activities
  • Sync Microsoft Dynamics CRM phone calls
  • Sync Microsoft Dynamics CRM tasks
  • Sync Microsoft Dynamics CRM opportunities
  • Sync Microsoft Dynamics CRM cases
  • Sync Microsoft Dynamics CRM quotes
  • Sync Microsoft Dynamics CRM orders
  • Sync Microsoft Dynamics CRM custom fields
  • Sync Microsoft Dynamics CRM custom objects
  • Sync Microsoft Dynamics CRM custom categories

Riva seamlessly and reliably syncs Microsoft Dynamics CRM and CRM Online data to all Exchange, Office 365, and Exchange ActiveSync email clients and mobile devices. These include Outlook (2013, 2010, 2007, 2003), Outlook Web App (formerly Outlook Web Access), Outlook 2011 for Mac, Entourage, Apple Mail, Outlook on Citrix, Outlook on Terminal Server, and others. From a mobile perspective, Riva provides native CRM integration for iPad, iPhone, Android, Windows Phone 8, Surface, and other smartphones and tablet PCs.

Contact us

If you need direct Exchange integration for Microsoft Dynamics CRM 2013, Microsoft Dynamics 2011, Microsoft Dynamics CRM Online or Microsoft Dynamics 4 today, why wait? Join tens of thousands of CRM users – from Fortune 500 companies to SMBs – who use Riva to keep their CRM and email systems in sync.

Contact us to learn more about Riva for Microsoft Dynamics CRM 2013 and Dynamics CRM Online. Riva On-Premise and Riva Cloud editions are available.

If you are planning to attend Microsoft Convergence EMEA in Barcelona (November 4-7), we invite you to visit our booth.