VAI leverages Riva SDK to deliver fully integrated S2K CRM solution for Mid-Market ERP customers
Riva enables users to view and manage CRM data from all Exchange and Office 365 email clients and mobile devices. Riva seamlessly syncs S2K CRM contacts, calendars, tasks, email, opportunities, and other CRM data.
Ronkonkoma, NY – June 11, 2013 – VAI, a leading provider of ERP software, today announced the release of a new joint solution with Riva CRM Integration, the developers of Riva, an advanced CRM integration platform for Microsoft Exchange, Office 365, IBM Notes and Domino, and Novell GroupWise. With Riva’s SDK, VAI integrated their S2K ERP and CRM software. Users can now seamlessly synchronize their CRM and email systems and access CRM data on all leading mobile devices, including iOS, Android, BlackBerry, and Windows Phone smartphones and tablets.
VAI believes this joint solution will immediately boost productivity and accountability for mid-market organizations. By synchronizing all relevant customer service and sales information and making it visible across multiple devices and platforms, high-performance organizations will be better informed with reliable CRM data required to make important business decisions, close sales and serve customers regardless of their location.
With this solution, users can better synchronize their organizations, contacts, leads, tasks and calendar events between their CRM and email systems while having greater control over how the synchronization actually works – thus allowing them to determine which contacts get synced first and the ability to sync custom fields and custom objects. This level of customization makes this solution particularly appealing to mid-market ERP customers that depend on reliable data integration to make critical business decisions. In addition, the new solution includes built-in integration for all mobile devices.
Known as the world’s best CRM integration platform, Riva is also an extremely easy solution to manage and maintain. Unlike traditional Outlook CRM plug-ins, Riva gets installed only once on the a server and no Outlook plug-ins need to be installed, configured or managed on users desktops, laptops or mobile devices.
“Our mid-market ERP customers want a fully integrated solution that gives them immediate visibility of critical information – such as sales analysis modules, accounting and inventory data – right at their fingertips,” said Dan Bivona, sales director, VAI. “In the past, they could only access this data via enterprise systems. With this solution, they can get CRM data on their email systems and mobile devices, which are extremely critical for high-performance sales teams that want to improve productivity and customer service.”
“We are very pleased to be working with VAI,” said Trevor Poapst, VP Marketing and Sales for Riva CRM Integration. “This is an excellent example of how our Riva SDK can enable leading ERP and CRM vendors such as VAI to leverage our existing server-side integrations for Microsoft Exchange, Office 365, IBM Notes and Domino, and Novell GroupWise. Riva helps sales and support teams sell more, provide better customer service, and save more time through better integration.”
The joint solution can be configured to drive one-way or two-way integration with VAI S2K ERP, and S2K CRM to email systems. Riva also allows users to track emails against organizations, contacts, and other CRM objects. The new solution is available immediately. For more information, please go to www.vai.net.
About VAI (Vormittag Associates, Inc.)
VAI is a leading independent mid-market ERP software developer renowned for its flexible solutions and ability to automate critical business functions for the distribution, manufacturing, specialty retail and service sectors. An IBM Premier Business Partner, VAI is the 2012 IBM Beacon Award Winner for Outstanding Solutions for Midsize Businesses. VAI continues to innovate with new solutions that leverage analytics, business intelligence, mobility and cloud technology to help customers make more informed business decisions in real-time and empower their mobile workforces. VAI is headquartered in Ronkonkoma, NY with offices in Florida, Illinois and California. For more information, visit www.vai.net, follow @VAISoftware on Twitter or “like us” on facebook.com/VAISoftware.
About Riva CRM Integration
Riva seamlessly syncs the world’s best CRM systems to Microsoft Exchange, Office 365, IBM Notes, and Novell GroupWise. Companies use Riva to sync contacts, leads, calendar events, tasks, email, opportunities, cases, custom fields, custom objects and more. Riva replaces Outlook integrations for Salesforce, Microsoft Dynamics CRM, Microsoft Dynamics NAV, Oracle Fusion CRM, Oracle CRM On Demand, NetSuite, SageCRM, SalesLogix, SugarCRM, GoldMine, and others. Join the thousands of CRM users from Fortune 500 companies to SMBs who sell more, sync more, and save more time with Riva. For more information, please go to www.rivacrmintegration.com.
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