Riva photos from the Heart of Business Minneapolis – St. Paul event

What a fantastic turn out for the Heart of Business Tour, Minneapolis – St. Paul! Attendees of the September 9th event learned how the future of work is all about connecting to people, ideas, devices, and systems to create opportunity and value. It’s about unprecedented flexibility, improved analytics, and decision-making. It’s about transforming the customer experience. It’s about delivering customer delight. How do you get there? By learning, as attendees did, how to use Social Business Solutions to drive innovation and collaboration. A New Way to Work, if you will.


Hosted by six IBM Business Partners – Hootsuite, Hype Innovation, Kaltura, Panagenda, Trustsphere, and Riva CRM Integration, this partner-led social business event took place at the stately and fabulous University Club of St. Paul.

Brent Wolfe and Prabu Ayyagari from IBM kicked off the event and introduced the audience to the concept of the Heart of Business – it’s all about people making a difference and the solutions that are helping them do so. Next up, Louis Richardson, IBM Social Evangelist and Storyteller, and Matt Engstrom, Social Business Leader Midwest, talked about why social matters and shared interesting trends and ideas on what is driving social business and the impact it is having on the ways companies work, collaborate, create customer value, and innovate.

Each IBM business partner then shared how IBM customers are using their unique solutions to create A New Way to Work in their organizations.

Guest speaker Bob Zukis, Author of Social Inc, Executive at Genband, former SaaS CEO and Advisory Partner at PwC, closed the event by sharing how there is a $1.3T business value opportunity that is just waiting to be unlocked through social enterprise and how only 3% of companies are currently capitalizing on this opportunity.

This event was fast-paced and packed with amazing stories and examples of how companies are transforming their businesses and delighting their customers.

Missed us in Minneapolis – St. Paul? There is a Heart of Business event coming to a city near you! Visit the Heart of Business website to learn more and register for an upcoming event.

Riva photos from the Heart of Business Minneapolis – St. Paul event

View our complete photo library from The Heart of Business Minneapolis – St. Paul.

Riva CRM Integration for IBM Verse, IBM SmartCloud Notes, and IBM Notes

The Riva CRM Integration presentation highlighted how Riva puts you and your CRM at the heart of your business by providing the best way to sync CRM to IBM Verse, IBM SmartCloud Notes, IBM Notes and Domino, and IBM Notes Traveler. Riva’s reliable, always-on sync transforms the way companies interact with their customers and enables them to guide customers through the brand experiences.

Riva CEO, Aldo Zanoni, shared the latest release of Riva Insight, our new CRM social panel for IBM Notes. Users love the simplicity and data richness that Riva’s one-click-to-connect options provide for CRM. With one click, users can connect to up-to-date, relevant, and critical information they need about CRM contacts, opportunities, cases, and custom CRM objects. Riva Insight takes one-click-to-connect to the next level and introduces one-click-to-connect to related social information about the contacts and accounts from InsideView, Google, Google News, Weather, Time Zones, and more.

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