How Infor CRM customers are using Riva to improve user satisfaction and adoption

In early February, Infor CRM (formlery Swiftpage Saleslogix) partners will converge in the River City of San Antonio, Texas, for Info Americas Partner Summit 2015 (#InforAPS15). The Riva team will be in attendance. We’re looking forward to hearing Infor’s exciting CRM plans for 2015.

Infor Americas Partner Summit 2015

One of the most important ways to drive CRM adoption and success is through reliable integration with companies’ email collaboration system and mobile devices. Riva is the leader in CRM and email integration. And we support Infor CRM Cloud and
On-Premise.

What makes Riva unique?

It’s a very exciting time for customer relationship management (CRM). Gartner predicts that CRM will be a $36 billion market by 2017. As more and more companies implement CRM, they quickly realize that email integration is crucial for increasing user adoption and satisfaction, improving organizational efficiencies, and delivering a 360-degree view of customers.

Riva helps extend the value of a dozen of the world’s best CRM systems (including Infor CRM) by delivering direct, server-side integration with leading email collaboration platforms (including Microsoft Exchange, Office 365, IBM Notes and Domino, Novell GroupWise, and soon, Gmail). Riva is more reliable, more flexible, syncs more data, and provides more advanced integration features than the competition.

Learn how the third-largest reinsurance company in the world, Hannover Re (an Infor CRM customer), uses Riva to securely and reliably sync Infor CRM with Microsoft Exchange.

Improve Infor CRM adoption and success through better integration

Infor CRM customers use Riva to:

  • Sync Infor CRM contacts and leads to Outlook, IBM Notes, and GroupWise
  • Sync Infor CRM calendars to Outlook, IBM Notes, and GroupWise
  • Sync Infor CRM tasks to Outlook, IBM Notes, and GroupWise
  • Track emails against Infor CRM contacts, accounts, opportunities, and cases
  • Sync Infor CRM opportunities to Outlook, IBM Notes, and GroupWise
  • Sync Infor CRM cases to Outlook, IBM Notes, and GroupWise
  • Sync Infor CRM quotes to Outlook, IBM Notes, and GroupWise
  • Sync Infor CRM custom fields and custom objects to Outlook, IBM Notes, and GroupWise

Riva works seamlessly with Infor CRM Cloud and On-Premise implementations. We can even customize Riva to support highly customized Infor CRM environments.

Riva can help save your team hundreds of hours by automatically tracking emails to Infor CRM. Riva makes it easy for mobile users to manually or automatically track emails to CRM from their iPad, iPhone, Android, BlackBerry, or Windows Phone devices.

With Riva SmartConvert, end-users can convert emails received in Outlook, IBM Notes, or on their mobile devices into Infor CRM opportunities, cases, quotes, and custom objects.

We invite you to contact us and experience the magic for yourself.

Related Information

Riva is trusted by 1,000+ customers worldwide. Our customers include 30 Fortune 500 companies, 12 of the world’s 50 largest banks, numerous Global 1000 companies, and hundreds of small and medium-sized businesses.