Leading insurance provider uses Riva to automatically process insurance policies, emails, and calendars

A leading global insurance provider uses Riva to automatically process insurance policy claims that come in via email (IBM Notes) and archive them in Salesforce. Call center teams now have the ability to quickly sort incoming emails and automatically define the behavior of certain patterns of emails. Riva was also set up to work with CipherCloud, a security gateway that encrypts all data going in and out of Salesforce.