Riva CRM Integration has won a Bronze Stevie® Award for excellence in Customer Service

Riva CRM Integration has won a Bronze Stevie® Award in the Customer Service Department of the Year category in the 11th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs including the prestigious American Business Awards℠ and International Business Awards℠.

The awards were presented during a gala banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. More than 650 executives from around the world, including several members of the Riva team, attended.

More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 10% over 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as preliminary judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 53 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.

More than 75 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month. Finalists were determined by another 77 judges.

The Bronze win for Riva comes on the heels of Riva achieving a year-over-year customer satisfaction rate of +98% – based on customer surveys and phone interviews. As a result of Riva’s customer success, we also received first prize as the fastest growing company on the Alberta Venture Fast Growth 50 list.

“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Michael Gallagher, founder and president of the Stevie Awards. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”

“Riva’s Customer Success Team is known for providing the right human touch that helps companies identify competitive and salient data points that will increase both company efficiency and sales production. This particular honor is one way of recognizing Riva’s exceptional work with companies around the world.” stated Trevor Poapst, Vice President of Marketing and Sales at Riva.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About Riva CRM Integration

Riva delivers advanced, server-side CRM and email integration for over 1,200 companies and 125,000 CRM users every day. Riva is trusted globally by 35 Fortune 500 companies, 15 of the world’s largest banks, numerous Global 1000 companies, and hundreds of small and medium-sized businesses.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.

Sponsors and supporters of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.