Hitachi Solutions America announces Microsoft Dynamics 365 integration partnership with Riva

Hitachi Solutions America, a leading provider of global industry solutions based on the Microsoft Cloud, and Riva CRM Integration, a world leader in Dynamics 365 data automation and relationship intelligence, are pleased to announce their new partnership. Hitachi Solutions is now a member of the family of Riva Authorized Resellers.

Riva helps companies improve CRM user adoption and satisfaction, drive sales productivity, and bridge integration gaps between CRM, line-of-business, and email systems with its powerful Customer Intelligence platform.

Riva is used by over 1,200 companies, including 35+ Fortune 500 companies, 15 of the world’s largest banks, and more than 150,000 CRM users, to surface actionable intelligence from their CRM and related systems and deliver that intelligence directly to users’ fingertips in their email client.

Hitachi Solutions, one of the largest Microsoft Cloud global systems integrators, is well-positioned to help customers leverage Riva’s advanced CRM data automation and Customer Intelligence platform. Hitachi Solutions America has partnered with Riva to improve its global market position and help clients enjoy greater returns on their investment in Microsoft Dynamics 365. Hitachi Solutions America will include Riva as part of their core offering for existing and new customers.

“Riva will help Hitachi Solutions create elegant integration solutions to solve complex business problems for their enterprise customers,” said Ken Lorenz, Riva’s Director of Sales and Alliances for the Americas region.

The partnership evolved after Hitachi Solutions determined that Riva was the best Dynamics 365 integration platform to overcome challenges and fill gaps related to the built-in email synchronization options provided by Microsoft for Office 365, Exchange, Outlook, and other email applications.

“Hitachi Solutions is excited about this new partnership,” noted Rachael Mott, Vice President Alliances, Hitachi Solutions America. “Riva has showed its strong positioning in the integration market and we believe Riva will be a great asset to Microsoft Dynamics 365 customers. Riva can provide our customers with customized synchronization options, customer intelligence and relationship analytics, with these features accessible from mobile devices.”

Riva will provide Hitachi Solutions customers with seamless, always-on, online and offline, data integration between Microsoft Dynamics 365 and their email Exchange. On top of our reliable, scalable, secure sync solutions, Riva offers users customizable features like advanced features for calendar sync, custom field mapping, custom contact filter, customer intelligence, relationship analytics and insights directly to the users’ email platform with no plugins.

No more missed appointments, double-booking, no more being tied to your desk to get your Dynamics 365 data. With Riva, you can get this information anytime, anywhere, on any device.

“We’re delighted to have Hitachi Solutions join the Riva family of channel partners,” said Riva CEO, Aldo Zanoni. “This partnership validates Riva’s value in helping system integrators solve complex customer integration requirements for their customers. Partnering with Hitachi Solutions is a great step to ensure more global customers will be able to overcome complex integration issues between Microsoft Dynamics 365 and their email collaboration systems.”

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