Ferrum, a global player in the food and beverages industry, as well chemicals and pharmaceuticals market, implemented Microsoft Dynamics CRM in 2015. At the same time, Riva On-Premise was implemented to ensure reliable server-side sync to their email system from Novell GroupWise. Riva CRM Integration seamlessly syncs CRM contacts, calendars, tasks, email, opportunities, cases, custom fields, custom objects, and modules and delivers cross-platform support including mobile devices. The ability to sync emails, opportunities, and cases plus some deployed customizations on field mapping and sorting have improved user adoption and satisfaction significantly among different user groups at Ferrum.
ForFarmers is an internationally operating feed company based in Lochem, the Netherlands, specializing in solutions for conventional and organic livestock farming. They work with Riva On-Premise to sync contacts, calendars, and tasks between SAP Hybris C4C and Microsoft Exchange on a server-level. Providing full support for mobile devices like iPad, iPhone, and other active sync devices for their 400 account and sales manager is key and helps improve CRM adoption, increase sales, drives CRM value, and reduces flip-flopping between applications. There are no Outlook plug-ins or separate SAP C4C mobile apps that need to be installed, configured, or managed.
“Launch the Future of Your Business Today at SAP Hybris LIVE: Global Summit”. This teaser promotes SAP’s Customer Engagement & Commerce Event of The Year in lovely Barcelona. The event offers deep-dive learning and forward-thinking content for everyone: executives, commerce, marketing, service, sales, revenue and IT professionals across a broad range of industries. Meet Riva CRM Integration – the leader in CRM data automation, integration, and relationship intelligence live at this two day event.
The Social Connections conference has a strong focus on social collaboration technology. It is aimed at both existing and prospective IBM customers and partners, and at individuals with both business and technical focuses. The event brings together attendees, speakers, and business partners from all over the world.
Are you attending Microsoft Experiences 2017 in Paris? The two day event promises lots of excitement with more than 14,000 attendees and 300+ leaders and experts sharing their experiences of digital transformation. We’re looking forward to meeting with you at booth #7.
Riva synchronizes SuiteCRM with Microsoft Exchange. The company selected Riva to manage their calendar activities, addresses, and e-mails to ensure high efficiency and CRM user adoption for their client services. Using Riva’s SmartConvert and SmartCreate functionality, the company can now automatically create CRM opportunities and accounts by copying an email into the appropriate Riva SmartConvert drop folder without ever leaving Outlook.
OpenSymbol, an Italian CRM consulting company, packages tailored solutions for their customers. CRM enables the sharing and tracking of critical data and puts it at the customer’s disposal which is… read more →
June 13, 2017 | CUOA Business School, Vicenza, Italy | #CRMday We just returned from lovely Italy where we sponsored the Customer Journey event hosted by Riva partner OpenSymbol in… read more →