Meet this month’s Riva Rock Star, Jameson Van Dijk. Officially Jameson’s title is Director of Operations and Finance, but he is so much more than that!
I was first introduced to Riva when I was at Sugar, and was a Riva reseller at Ticomix. In June 2016, through some interesting circumstances and serendipity, the Riva team gave me the opportunity to help look after our Channel Programs and Alliance relationships. My hope is that the Riva partners have appreciated my love for channels and helping them be successful. I am looking forward to leading our North American Sales Team to new levels of success.
The 15th annual American Business Awards, known as the Stevie® Awards, has attracted more than 2,300 nominations from organizations nationwide this year. We’re proud to announce that Riva CRM Integration has been honored by being selected as finalist for the Customer Service Department of the Year (in the computer software, up to 100 employees category. This comes on the heels of Riva announcing that it has reached an annualized customer satisfaction rate – based on customer surveys and phone interviews – of +98% year-over-year.
Customer success and satisfaction are critical success factors for all companies – large and small. Learn the five key elements to address when establishing a successful customer support and success program.
How do you lead a team to success? Learn some of the simple day-to-day strategies Victoria George, Riva Director of Customer Success, uses to create an award-winning team and exceed the expectations of our customers in this in-depth interview.
Riva has made its experience even easier for customers. Our customers can now more easily use Riva for server-side integration and sync Salesforce directly to Office 365, Exchange, Gmail, IBM Notes and Domino, and GroupWise.
Technologies are improving at an incredible pace, which leaves many growth-oriented companies asking: Can I scale my CRM or Exchange information technology to meet the growth of my employee base? Many enterprise packages are cast aside because they cannot scale to the levels required by businesses. Riva CRM Integration has you covered.
How do you get the most value and return on investment (ROI) from your CRM? Today’s customers are demanding more and more from the companies they do business with, and the need to stay relevant is paramount.