Riva’s fiscal year ends September 30. And we can’t imagine a better way to close out 2017 than to be honored as a recipient of the Canadian Business Excellence Awards (CBEA). It’s a natural time to pause and reflect on our success and growth. And what a year it has been!
The 15th annual American Business Awards, known as the Stevie® Awards, has attracted more than 2,300 nominations from organizations nationwide this year. We’re proud to announce that Riva CRM Integration has been honored by being selected as finalist for the Customer Service Department of the Year (in the computer software, up to 100 employees category. This comes on the heels of Riva announcing that it has reached an annualized customer satisfaction rate – based on customer surveys and phone interviews – of +98% year-over-year.
Alberta Venture magazine, with the assistance of KPMG, publishes a list of the fastest-growing companies in Alberta in their January issue. Fast Growth 50 companies are thriving businesses that have experienced significant growth in revenue, assets, capital expenditures, and employees over a 3-year period. Riva was thrilled to be selected as the winner of the 2017 awards event.
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Customer success and satisfaction are critical success factors for all companies – large and small. Learn the five key elements to address when establishing a successful customer support and success program.