What do sales reps care about? They care about increasing sales, improving win rates, working more efficiently, getting access to insights and metrics that help them do their jobs better, and earning more commission. Customer relationship management (CRM) systems help sales reps excel in all of these areas.
A leading global insurance provider uses Riva to automatically process insurance policy claims that come in via email (IBM Notes) and archive them in Salesforce. Call center teams now have the ability to quickly sort incoming emails and automatically define the behavior of certain patterns of emails. Riva was also set up to work with CipherCloud, a security gateway that encrypts all data going in and out of Salesforce.
Now in its 18th year, Convergence has grown and evolved from an event for 100 early adopters of Microsoft Dynamics to the world-class event it is today, with over 12,000 attendees. Visit the Riva booth (2147) in the Expo Hall to learn how to seamlessly integrate Microsoft Dynamics CRM and NAV with Exchange, Office 365, IBM Notes, and GroupWise.
San Francisco, November 18-21, 2013 – Visit the Dreamforce Cloud Expo to see all the best AppExchange apps of 2013 – Riva, Adobe EchoSign, DocuSign, Zuora, InsideView, JobScience, Marketo, Dropbox, Box, Good Technology, CipherCloud, MailChimp, Informatica, Xactly, CalendarAnything, DupeBlocker, Pardot, and many others.
Data security has always been an important topic, not just since the Snowden affair. Riva uses secure HTTP and SSL-encrypted connections when syncing CRM data to Microsoft Exchange, Office 365, IBM Notes, and Novell GroupWise. In addition, Riva supports numerous extended encryption solutions for mobile devices such as Good Technology and CipherCloud.