Poppers Senco, a manufacturer of fastening tools, synchronizes tasks, contacts, and emails between SAP C4C and Microsoft Exchange using Riva Cloud. The ability to deliver vital CRM and email content bi-directionally at any time – to desktop PCs and a variety of mobile devices and tablet PCs – was an important success factor for the fastening tool manufacturer.
Carlsberg Importers SA (CISA), the marketer and distributor of the Carlsberg, Tuborg, Kronenbourg 1664 and Tourtel brands in Belgium – chooses Riva to sync calendars and tasks between Salesforce and IBM Notes. The ability to deliver relevant information bi-directionally at any time to desktops PCs as well as to any kind of mobile device and tablet PC is business critical for the beer importer’s on-trade and off-trade sales team, managers, and quality technicians.
I love working in the Riva EMEA office and taking care of our customers. I find the Riva software brilliant and know from talking with our customers what a great value-add it provides. The areas of SaaS, Cloud, and CRM integration are very interesting to me. With the constant development of new applications and clients seeking ways to integrate with those applications – there is a lot to be excited about!
2016 is just around the corner. Here are some of the CRM integration trends we see emerging for 2016. It is no coincidence that our top Riva priorities intersect with these trends. Identifying emerging trends provides valuable insight to help position your company for success in the coming months.
Social platforms and CRM are cut from the same bolt of data-curation fabric. But, are they effective at helping your company achieve its goals? Individually, your CRM platform and the various social media entities deliver significant value if users are trained to use them and appreciate the ever-expanding capabilities that each of the platforms brings to the marketing and sales arena. What are the advantages of marrying the two?
In today’s marketplace, customers have grown to expect a customized and efficient experience with companies that are providing services or products. But CRM systems today need to continually improve and add additional pieces of information so that this simple act of “recommending an additional product that matches their profile” is refined and reflects current data. Businesses must rely on non-traditional sources of information to complete and refine the business process.
While I am the Regional Sales Manager with Riva for our Northeast markets, in my heart, I prefer to consider myself a technologist. For over 20 years, I have been engaged with various technology companies ranging from clinical healthcare solutions to financial services applications.
Shred-it has efficiencies they just never had before. For example, Shred-it is now able to deliver world-class collaboration between team members and a 360º view of their customers in CRM. “We needed Riva because it seamlessly syncs Salesforce to Outlook. No tokens, user settings, or logging into anything. It’s an effortless integration.” – Thomas Swinbourne, Global Salesforce Administrator for Shred-it.