Riva’s fiscal year ends September 30. And we can’t imagine a better way to close out 2017 than to be honored as a recipient of the Canadian Business Excellence Awards (CBEA). It’s a natural time to pause and reflect on our success and growth. And what a year it has been!
The 15th annual American Business Awards, known as the Stevie® Awards, has attracted more than 2,300 nominations from organizations nationwide this year. We’re proud to announce that Riva CRM Integration has been honored by being selected as finalist for the Customer Service Department of the Year (in the computer software, up to 100 employees category. This comes on the heels of Riva announcing that it has reached an annualized customer satisfaction rate – based on customer surveys and phone interviews – of +98% year-over-year.
Customer success and satisfaction are critical success factors for all companies – large and small. Learn the five key elements to address when establishing a successful customer support and success program.
Riva CEO, Aldo Zanoni, identified a market before consumers realized it was there. In 2008, Riva International launched a CRM integration system that disrupted the industry and propelled the company to international success.
2016 is just around the corner. Here are some of the CRM integration trends we see emerging for 2016. It is no coincidence that our top Riva priorities intersect with these trends. Identifying emerging trends provides valuable insight to help position your company for success in the coming months.
With 1.7 billion active social users engaging with brands daily, context is more critical than ever to building lasting customer relationships and growing your business. Enter the era of Social Relationship Platforms (SRPs) – platforms designed to help organizations gain an handle on their social interactions. But what’s the next step in leveraging this data to enrich customer interactions and build better products and services? Where and how should companies benefit from social engagement – lessons learned, feedback gathered, and relationships formed in social media?
Riva Insight, our new CRM side panel for Outlook and IBM Notes, is the perfect compliment to Riva, the most advanced, server-side integration available. Riva Insight increases CRM user adoption by putting more context-aware CRM data and other customer data at users’ fingertips – directly from within Outlook or IBM Notes.
I currently manage the Riva Customer Success team. It is amazing to manage such a dynamic team of individuals who are the best at what they do.