Wietersdorfer relies on Riva calendar data integration and automation between SuiteCRM and Microsoft Office 365. The ability to sync appointments has strengthened the company’s sales activities and given them more return on their CRM investment.
For AVEVE Group, the most important criteria when searching for a CRM data automation solution was the ease of use and ability to deliver relevant information bi-directionally at any time – saving the company both time and money.
Bison uses Riva to integrate GoldMine and Microsoft Exchange. Riva’s ability to seamlessly and transparently sync GoldMine appointments and e-mails to the native calendar apps on mobile devices such as iPhones, iPads, and other smartphones and tablet PCs was key to the project’s success.
The financial service industry can be a delicate business. With a keen focus on customer satisfaction and data security, a reliable integration tool is necessary to ensure business success. That is why a number of businesses from with the Financial Services industry turn to Riva for their CRM data automation needs.
Ferrum, a global leader in the food and beverage industry implemented Riva as the solution for their Rubik’s cube of a system and sync requirements after a recommendation by their Microsoft Dynamics 365 (CRM) implementation partner.
ForFarmers is an internationally operating feed company based in Lochem, the Netherlands, specializing in solutions for conventional and organic livestock farming. They work with Riva On-Premise to sync contacts, calendars, and tasks between SAP Hybris C4C and Microsoft Exchange on a server-level. Providing full support for mobile devices like iPad, iPhone, and other active sync devices for their 400 account and sales manager is key and helps improve CRM adoption, increase sales, drives CRM value, and reduces flip-flopping between applications. There are no Outlook plug-ins or separate SAP C4C mobile apps that need to be installed, configured, or managed.
Riva synchronizes SuiteCRM with Microsoft Exchange. The company selected Riva to manage their calendar activities, addresses, and e-mails to ensure high efficiency and CRM user adoption for their client services. Using Riva’s SmartConvert and SmartCreate functionality, the company can now automatically create CRM opportunities and accounts by copying an email into the appropriate Riva SmartConvert drop folder without ever leaving Outlook.
A leading global insurance provider uses Riva to automatically process insurance policy claims that come in via email (IBM Notes) and archive them in Salesforce. Call center teams now have the ability to quickly sort incoming emails and automatically define the behavior of certain patterns of emails. Riva was also set up to work with CipherCloud, a security gateway that encrypts all data going in and out of Salesforce.