Ferrum, a global player in the food and beverages industry, as well chemicals and pharmaceuticals market, implemented Microsoft Dynamics CRM in 2015. At the same time, Riva On-Premise was implemented to ensure reliable server-side sync to their email system from Novell GroupWise. Riva CRM Integration seamlessly syncs CRM contacts, calendars, tasks, email, opportunities, cases, custom fields, custom objects, and modules and delivers cross-platform support including mobile devices. The ability to sync emails, opportunities, and cases plus some deployed customizations on field mapping and sorting have improved user adoption and satisfaction significantly among different user groups at Ferrum.
ForFarmers is an internationally operating feed company based in Lochem, the Netherlands, specializing in solutions for conventional and organic livestock farming. They work with Riva On-Premise to sync contacts, calendars, and tasks between SAP Hybris C4C and Microsoft Exchange on a server-level. Providing full support for mobile devices like iPad, iPhone, and other active sync devices for their 400 account and sales manager is key and helps improve CRM adoption, increase sales, drives CRM value, and reduces flip-flopping between applications. There are no Outlook plug-ins or separate SAP C4C mobile apps that need to be installed, configured, or managed.
Riva synchronizes SuiteCRM with Microsoft Exchange. The company selected Riva to manage their calendar activities, addresses, and e-mails to ensure high efficiency and CRM user adoption for their client services. Using Riva’s SmartConvert and SmartCreate functionality, the company can now automatically create CRM opportunities and accounts by copying an email into the appropriate Riva SmartConvert drop folder without ever leaving Outlook.
A leading global insurance provider uses Riva to automatically process insurance policy claims that come in via email (IBM Notes) and archive them in Salesforce. Call center teams now have the ability to quickly sort incoming emails and automatically define the behavior of certain patterns of emails. Riva was also set up to work with CipherCloud, a security gateway that encrypts all data going in and out of Salesforce.
With a mobile sales team that needed a solution for reliable calendar and appointment sync without disturbing existing processes, Carnival Australia turned to Riva in 2014 to investigate calendar sync.
Synchronizing individual user calendars might not seem like too big a deal, until taking a closer look at the implications of having an unreliable sync solution in place (or none at all). In the case of a building materials supplier in Australia, the reliable Riva sync solution prevents the possible loss of customers worth millions of dollars, while providing business benefits that far outweigh the investment. This company quickly realized that Riva not only helps retain business, it also saves staff time and money.
A Big Four Australian bank needed a integration solution that met their key requirements of scalability, reliability, and sync frequency. Riva was able to address all of these, while having configuration flexibility to deal with the bank’s unique user role requirements.
One of Australia’s leading energy providers uses Riva to seamlessly synchronize calendars, tasks, and opportunities from Office 365 to SAP Cloud for Customer (SAP C4C). In addition, customizations were developed and deployed to cater for the energy company’s specific needs around organizing a large field trades people database and meeting management.