Riva CRM Integration

UK Medical, a leading supplier of medical products in the UK, implemented Salesforce and Riva at the same time. Salesforce delivers the best cloud CRM platform for their sales reps’ needs. Riva provides the most advanced Exchange sync solution for Salesforce. The combination of Salesforce and Riva keeps UK Medical’s sales teams one step ahead – and always in sync.

Irish Welcome Tours, one of Ireland’s leading Destination Management Companies and an Incoming Tour Operator, picked Riva to integrate GoldMine and Microsoft Exchange. Key to the project’s success was Riva’s ability to seamlessly and transparently sync GoldMine calendars to the native calendar apps on mobile devices such as the iPhone, iPad, and other smartphones and tablet PCs. The company’s sales team can now access all their appointments whether their mobile devices are online or offline.

Riva syncs over 10,000 Microsoft Dynamics CRM data updates daily for 1130 Exchange users. All server-side, no Outlook plug-ins to install or manage. Customer was able to use Riva to sync Microsoft Dynamics CRM to 2400 iPad and iPhone devices overnight. Overview One of the largest equipment rental companies in the U.S. selected Riva as [...]

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Barton Willmore, the UK’s largest independent planning and design consultancy, relies on Riva to seamlessly sync SugarCRM and Microsoft Exchange for 160 employees. A stable and reliable sync solution was key to get all architects, designers and planners to fully adopt the CRM system. And, from a financial perspective, the investment in SugarCRM provided cost savings of up to 75% compared to other CRM solutions.

Riva quickly shuttles contacts, calendars, tasks and email between CRM and email systems, much the same way that a skilled forklift operator transports pallets and crates around a warehouse. Riva works reliably. It syncs CRM systems directly to Microsoft Exchange, thereby eliminating the need to install or configure any Outlook plugins or separate mobile applications. And it is ideal for large companies with hundreds or thousands of CRM users spread across a wide region.

Prior to their migration to salesforce.com, a leading venture capital firm based in New York used LexisNexis InterAction to help manage and keep track of deal flow. LexisNexis InterAction is a popular CRM software solution among professional services firms. In late 2011, the VC firm migrated the last of its team from LexisNexis InterAction to salesforce.com. Riva helped close the loop on the migration by delivering a server-side sync solution for salesforce.com and Microsoft Exchange to better satisfy users’ custom contact sync requirements for Outlook, BlackBerry and iPhone devices.

WILO SE, the leading manufacturer of pump systems worldwide, has started to implement Riva in three countries. In an initial field test, 50 employees are using Riva to sync the Microsoft Dynamics NAV CRM module to users’ mobile devices. Riva provides a bi-directional sync of new and modified contacts, tasks, appointments and visit reports – in offline and online modes.

Global Radio, home of the UK’s leading radio brands, implemented Riva Integration Server from Omni to provide server-side Exchange integration for its 400 Salesforce users. Riva seamlessly syncs Salesforce contact and calendar information to Outlook, Outlook Web Access, iPad and BlackBerry mobile devices. Riva’s advanced integration features and single sign-on have improved Salesforce user adoption and satisfaction – at the office and from any other location or device.

Roxtec, the global leader for modular-based cable and pipe seals, implemented Riva Integration Server from Omni to provide seamless, server-side integration between Sugar CRM and Microsoft Exchange. Riva has contributed to significant increases in user adoption by allowing staff to spend more time on value-added activities and less time on manual data entry in the CRM. Some additional benefits include simplified management and integration support for all Exchange mail clients, including Outlook, Mac, iPad and iPhone.