Sync CRM with Novell GroupWise
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Server-side CRM integration – NO plug-ins requiredRiva Integration Server from Omni is an advanced CRM data integration platform for Novell GroupWise. Unlike standard Outlook CRM plug-ins for synchronizing data, Riva gets installed only once on a server. Riva integrates with Novell GroupWise (client and server), GroupWise WebAccess and Novell Data Synchronizer supported mobile devices. Need assistance? Please contact us via email or phone at +1 408.675.5015 if we can assist you with any GroupWise data sync questions or price quotes for your environment. Supported CRM Systems
Riva overcomes the limitations of legacy GroupWise plug-ins for all the best CRMs – Salesforce, Microsoft CRM, SharePoint, Oracle CRM, SugarCRM, SageCRM, NetSuite and others. Riva gets installed once on a server – no more plug-ins to install, configure or maintain. Sync recurring GroupWise appointments and custom GroupWise and CRM fields. Reduce manual data entry with Riva’s advanced CRM integration features. What gets synchronizedRiva delivers transparent, bi-directional synchronization of CRM address book data (accounts, contacts, leads) and calendar information (appointments, meetings, tasks, phone calls) with GroupWise, GroupWise WebAccess, the GroupWise cross-platform client for Linux and Mac and Novell Data Synchronizer mobile devices. You can decide whether you prefer to work in the CRM or GroupWise. Riva will keep both systems synched and up to date (see #1 in the diagram below). Riva automates the process of archiving email from GroupWise to your CRM (see #2 in the diagram). Simply copy and drag emails to the “Create New Email” folder in GroupWise and Riva will automatically archive the email against the appropriate account and contact(s). If these items do not exist, Riva will automatically create the account, contact(s) and assign the email to them. Learn more about Riva AssignTo Drop Folders.  Riva goes beyond basic CRM contact and calendar synchronization in GroupWise and synchs CRM opportunities, cases and quotes (see #3 in the diagram). Imagine being able to review your CRM opportunities and support cases in GroupWise, GroupWise WebAccess or your Mac or Linux machine in connected or disconnected modes (view Screenshots). Supported Mobile Devices
Companies can use Riva and Novell Data Synchronizer to deliver mobile CRM access for executives, sales and support staff. Please go to the Novell Data Synchronizer website to view supported mobile devices.
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