CRM integration for Microsoft Outlook, Outlook WebAccess, Microsoft Entourage, Apple Mail, iCal, Address Book, Novell GroupWise, BlackBerry, iPhone and other ActiveSync mobile devices

Videos – Oracle CRM

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1. Introduction
1.1  Riva CRM Integration for Oracle CRM (introduction – slide show presentation) 10:41 View Download
2. Set-up and configuration
2.1  Review Riva system requirements View
3. Working with Oracle CRM On Demand
3.1  How to sync contacts (with categories) 04:45 View Download
3.2  How to sync contacts (without categories) 05:17 View Download
3.3  How to sync calendar data (with categories) 03:14 View Download
3.4  How to sync calendar data (without categories) 04:06 View Download
3.5  How to archive emails to Oracle CRM On Demand contacts 04:42 View Download
3.6  How to archive emails to existing opportunities, cases and quotes 03:39 View Download
3.7  How to manage opportunities, cases and quotes in Outlook (please start viewing at 1:26) 05:33 View Download
3.8  Riva SmartConvert – Convert emails into new CRM opportunities 05:33 View Download
4. Next steps
4.1  Download Riva for Oracle CRM On Demand More
4.2  Documentation More
4.3  Pricing More
4.4  Contact information More
       

NOTE:  We are working on expanding the videos provided here. Please view the videos for the Set-up and Configuration for the other CRMs. Other than the connection URL, the Set-up and Configuration are the same for all platforms.

Videos