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Riva CRM Integration
Sync your CRM directly to Microsoft Exchange
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Select CRM:
Salesforce
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Oracle CRM
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Microsoft Dynamics CRM
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NetSuite
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SugarCRM
1. Set-up and configuration
1.1
Review Riva system requirements
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2. Working with Riva for Salesforce and Exchange
2.1
Sync Salesforce contacts (with categories)
04:31
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2.2
Automatically sync Salesforce contacts (without categories)
05:39
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2.3
Sync Salesforce appointments and tasks (with categories)
07:20
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2.4
Automatically sync Salesforce appointments and tasks (without categories)
07:43
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2.5
Archive emails against Salesforce contacts
02:21
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2.6
Riva AssignTo Folders – Assign emails to existing opportunities, cases or quotes
05:25
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2.7
Riva SmartConvert Folders – Convert emails into opportunities and use the Riva ConnectBar
06:43
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3. Riva Live – Cloud-based Salesforce integration
3.1
Configure your Exchange and Salesforce connections
04:51
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3.2
Configure your sync policy for Riva Live and Salesforce
09:41
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4. Next steps
4.1
See Riva for Salesforce on AppExchange
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4.2
Download Riva for Salesforce
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4.3
Riva comparison with Outlook plug-ins
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4.4
Documentation
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4.4
Pricing
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4.5
Contact information
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