CRM integration for Microsoft Outlook, Outlook WebAccess, Microsoft Entourage, Apple Mail, iCal, Address Book, Novell GroupWise, BlackBerry, iPhone and other ActiveSync mobile devices

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1. Introduction
1.1  Riva CRM Integration for Microsoft Exchange 16:12 View
1.2  Riva CRM Integration for Novell GroupWise 20:19 View
1.3  Riva Live – Cloud CRM Integration More
1.4  Riva comparison with Outlook plug-ins More
1.5  Sync SugarCRM to iPad, iPhone and Mac 62:31 View
2. Set-up and configuration
2.1  Review Riva system requirements More
2.2  Configure your Microsoft Exchange connection 02:20 View
2.3  Configure your Sugar connection 02:13 View
2.4  Request a Riva licence 02:37 View
2.5  Configure Riva contact synchronization 08:45 View
2.6  Configure Riva calendar synchronization 05:06 View
2.7  Configure Riva’s advanced synchronization options 03:06 View
2.8  Configure Riva SmartConvert folders 10:52 View
3. Working with Sugar CE, Professional and Enterprise
3.1  How to sync Sugar and Exchange contacts 06:46 View
3.2  How to sync Sugar and Exchange appointments 07:02 View
3.3  How to sync Sugar and Exchange calendar items
(based on custom categories)		 04:28 View
3.4  How to sync Sugar and Exchange tasks 05:15 View
3.5  How to archive emails to Sugar 06:19 View
3.6  How to manage Sugar opportunities, cases and quotes in Outlook 06:52 View
3.7  Riva AssignTo – How to assign an email to a Sugar opportunity 05:15 View
3.8  Riva SmartConvert – Convert an email into a new
Sugar opportunity		 08:19 View
4. Other email clients
4.1  Sugar integration for Novell GroupWise 30:58 View
4.2  Sugar integration for Microsoft Entourage – Part I 15:00 View
4.3  Sugar integration for Microsoft Entourage – Part II 24:50 View
4.4  Sugar integration for Mac OS X 10.6+
(Mail, iCal, Address Book)		 More
5. Next steps
5.1  Download Riva for Sugar More
5.2  Documentation More
5.3  Pricing More
5.4  Contact information More
     
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