We’re growing! Riva has chosen Pictou, Nova Scotia, to open a technical support and success center to better serve global customers. We’re looking to hire more staff during the next few months – expanding not only the technical support and success teams, but also looking to add staff in sales, marketing, and digital media.
Sales managers are an integral part of your team. They need to oversee a lot of facets, including their team, what products or services are popular, and what may need to be tweaked.
Social collaboration professionals recently gathered in Washington, D.C., for the ninth annual Midwest Lotus User Group (MWLUG) conference. Riva was pleased to sponsor the event for the fourth year in a row. Download Ken Lorenz’s presentation on “The Connected Workforce: Social Collaboration + CRM Integration.”
A leading global insurance provider uses Riva to automatically process insurance policy claims that come in via email (IBM Notes) and archive them in Salesforce. Call center teams now have the ability to quickly sort incoming emails and automatically define the behavior of certain patterns of emails. Riva was also set up to work with CipherCloud, a security gateway that encrypts all data going in and out of Salesforce.
With a mobile sales team that needed a solution for reliable calendar and appointment sync without disturbing existing processes, Carnival Australia turned to Riva in 2014 to investigate calendar sync.
Synchronizing individual user calendars might not seem like too big a deal, until taking a closer look at the implications of having an unreliable sync solution in place (or none at all). In the case of a building materials supplier in Australia, the reliable Riva sync solution prevents the possible loss of customers worth millions of dollars, while providing business benefits that far outweigh the investment. This company quickly realized that Riva not only helps retain business, it also saves staff time and money.
A Big Four Australian bank needed a integration solution that met their key requirements of scalability, reliability, and sync frequency. Riva was able to address all of these, while having configuration flexibility to deal with the bank’s unique user role requirements.
One of Australia’s leading energy providers uses Riva to seamlessly synchronize calendars, tasks, and opportunities from Office 365 to SAP Cloud for Customer (SAP C4C). In addition, customizations were developed and deployed to cater for the energy company’s specific needs around organizing a large field trades people database and meeting management.