CPU Consultores faced the challenge of finding a CRM integration solution for Novell GroupWise that delivered the flexibility, administrator control and end-user ease of use they needed.
This article is an adaptation of a reply sent to a client who asked why customers would want to pay for Riva instead of just using the free plug-ins for Outlook. Aldo Zanoni, CEO and Managing Director of Omni, proposes that the limited functionality and complexity of free Outlook plug-ins are not what customers are looking for or require over the long term.
“Riva turns GroupWise into a unified email, collaboration and CRM client,” said Jacques Sauvé, president of Adaris Technologies. “It has literally turned GroupWise into our most powerful sales tool. Our sales staff and project managers can now work in GroupWise and access their CRM data – running on their PC, Mac, Linux desktop, WebAccess client and BlackBerry.”