Riva Newsletter

2017  |  2016  |  2015

Welcome! Read the latest Riva news – product updates, tips, upcoming events – as well as CRM industry related news.


Riva Newsletters: 2017

December 2017


2018 CRM Trends. What’s new with Riva? GDPR Readiness. ForFarmers sync SAP C4C and Exchange with Riva. Riva named on Deloitte Technology Fast 500 2017 list. Meet Pedro Climaco.

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November 2017


AI in the Age of the Customer. What do CRMs and ice cream sundaes have in common? What’s New in Riva? Setting up Riva Cloud just got easier. Secret features of Riva. Meet Berenike Kassab.

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June 2017


Read Riva’s tell-all secrets. Email archiving with Riva. Creating a winning path to success. Jetpets uses Riva to reduce hassle and save time. New look for Riva Cloud. Meet Jameson Van Dijk.

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April 2017


Elevate your customer support and service. Sync Exchange/O365 resource calendars to Salesforce. Riva Cloud enhancements. Contacting Riva just got even easier. Meet Ken Lorenz.

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Riva Newsletters: 2016

October 2016


Selling to influencers. Maximize your CRM investment. CRM ease-of-use linked to return on investment. Can social media increase profits. How Riva helps businesses scale efficiently using UCD. Meet Peter F. Young.

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July 2016


How Riva helps light sales on fire. The cost of bad customer service. Advanced contact synching. Riva expands channel focus. Customer spotlight in the lifestyle beverages industry. Meet Rob Middlemiss.

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March-April 2016


How Riva customers benefit from the power of partnerships. Improve your CRM ROI. Relationship selling. Tips for faster support. Customer spotlight in the health care industry. Meet Henrik Almström.

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February 2016


What’s in a name? The history behind Riva. Is your CRM metrics dashboard helping or hurting your profits?
How to control which contacts Riva creates in CRM. Marazzi customer spotlight. Meet Wolfgang Berger.

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January 2016


Does your story inspire customer loyalty? Different ways that Riva syncs contacts. Meet Riva at a CRM event near you in 2016. Fonds de solidarité FTQ customer spotlight. Meet Derek Bond and Dara Wong.

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Riva Newsletters: 2015


December 2015


2015: A phenomenal year! What’s new with the Riva 2.4.40 release? Where to find Riva on leading CRM marketplaces. Why customers choose Riva. Carlsberg Importers SA customer spotlight. Meet Peter Livengood and Neil Graham.

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November 2015


What is Social Business? The Riva Knowledge Base gets a facelift. More cloud…or less cloud? Why should you adopt a CRM platform? Riva tips and tricks. Meet Danny Draper and Win Gies.

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October 2015


Dreamforce 2015 recap. Riva syncs CRMs directly to Google Apps. CRM integration trends in 2016. The evolution of the Riva Success Team. Riva syncs Salesforce Encryption Fields. Meet Gordon Welling and Tanja Hansen.

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September 2015


Introducing InsideView for Riva Insight. Create a CRM opportunity in just three taps. The marriage of social and CRM. Shred-it customer success story. Riva tips and tricks. Meet Peter Charnock and Simon Paton.

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July-August 2015


Advanced integration options. Support for Gmail and IBM Verse. Unlocking your CRM potential with third-party document storage. Riva tips and tricks. Upcoming events. Meet Jim Dunn and John Beauchamp.

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June 2015


New Gmail and Google Apps integration. Riva now supports IBM Verse. Riva Insight official launch. 99% customer satisfaction rating. Salesforce World Tour events in Paris and Munich. Meet Victoria George and Mauricio Escobar.

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