Riva News: December 2015

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2015: A milestone year for Riva


AMAZING CUSTOMERS:
Thanks to our amazing customers and partners around the world, the Riva team has had a phenomenal year in 2015! As the year draws to a close, we would like to share some key milestones and successes with you.

AMAZING GROWTH: We are thrilled to grow with our customers and to help our customers meet their growth and profitability objectives. We have increased our operational and sales teams by 22 people in the past 12 months and will continue to expand to meet your needs. We apply a 1+1=10 philosophy to our hiring process – we aim for the cream of the crop and employ only Rock Stars! We’re always looking for new Rock Stars to join the Riva team. If you know someone who is a potential Riva Rock Star, please invite them to view our careers page.

NEW AUSTRALIAN OFFICE: Riva has expanded its local presence in the Asia-Pacific market – making Riva a global company. With the increase in staff and global support, we are now able to assist Riva customers in near follow-the-sun rotation.

DELIVERING CUSTOMER DELIGHT: The most important indicator of our success is being able to delight to our customers, partners, and staff. We use ZenDesk, a leading SaaS ticketing system to manage our client success and support interactions. ZenDesk sends an automated survey when a ticket is marked as completed. We’re please to report that our customer satisfaction has averaged 99% since implementing the customer satisfaction survey in June 2015.

GLOBAL CRM EVENT SPONSORSHIP: Meeting our customers and partners at global CRM industry events is by far the best way to listen and learn from you how Riva satisfies your sync requirements. Equally important however, is to listen to how you would like Riva to evolve to better satisfy your CRM sync and integration requirements. This year we participated in or sponsored 37 different events globally – from New York, to San Francisco, London, Paris, Amsterdam, Munich, Melbourne, Sydney, Singapore, and many countries and cities in-between! Whether it is a long-time Riva customer who’s learning more about the full breadth of Riva’s options, or someone who is seeing the magic of Riva for the first time, it’s always a delight to see the surprised looks and hear the great comments on the trade show floor. Our event calendar is already filling up for 2016. You can read more at the bottom of this newsletter or see our full list of events here.

NEW RIVA PRODUCT OPTIONS AND FEATURES: We continue to improve user adoption and satisfaction by enhancing Riva to meet your requirements. Customers were excited to see Riva Insight, our new social side bar for Outlook, IBM Notes, and Office 365 and Exchange 2013 Web App – and we are thrilled at the reception it continues to receive! We developed a number of new integrations including: Gmail and Google Apps, IBM Verse, InsideView for Riva Insight, and third-party attachment document storage. This month, we announced the latest release of Riva On-Premise (2.4.40). You can read all about the new features here.

EXCITING OPPORTUNITIES FOR 2016: Our goal is to continue to delight our customers by empowering you to leverage your existing investments to drive customer and staff delight. We believe that by providing the best, world-class, seamless CRM integration, Riva can be a strong contributor and integral part of your growth and success strategy for 2016.

Thank you, once again, to all of our customers and partners globally for your contributions to our success. Here’s to 2016 being a milestone year for us all!

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Feature Articles


What’s new with the Riva 2.4.40 release?

Check out the exciting new features and enhancements in our latest Riva On-Premise release: Google Apps and SAP C4C integration, faster sync cycle completion times, new user management and contact handling options, and more!  More »

A guide to Riva’s listings in leading CRM marketplaces

Third-party add-ons, like Riva CRM Integration, are important to research and explore further when selecting a CRM. What are some of the important questions to consider before purchasing and where can you find the resources to answer them? More »

9 reasons customers choose Riva to sync Salesforce to Exchange

Read the top 9 reasons customers tell us they prefer Riva’s reliable, flexible automated sync solution for Salesforce with Office 365, Exchange, Gmail/Google Apps, IBM Notes/Verse, and Novell GroupWise.  More »

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Riva Success


Customer spotlight: Carlsberg Importers SA (CISA)

They say fermentation may have been a greater discovery than fire. Carlsberg Importers SA, the marketer and distributor for the well-known Carlsberg ‪beer‬ brand, uses ‪Salesforce‬ and ‪‎IBM‬ to help them manage a very complex communication process. After experiencing severe sync issues and headaches with plug-ins, they turned to Riva to meet their need for straight-forward setup and reliable, automatic, and bi-directional integration. Headaches gone!

View our Carlsberg Importers SA (CISA) Success Story »

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Frequently asked questions

Does Riva support Outlook 2016 for Windows and Mac?

Riva syncs CRM contacts, calendar events, tasks, email, opportunities, cases, custom fields, custom objects, and more to Exchange and allows you to interact with the information from Outlook on Windows or Mac. Riva supports Outlook 2003 to 2016 for Windows and Outlook for Mac 2011 to 2016. Check out our demo videos to watch how Riva syncs with Outlook for Mac.

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Tip of the month

Does your CRM have API call restrictions?

Did you know Riva uses API (Application Programming Interface) calls to communicate with your CRM? CRMs may impose a daily limit to the number of API calls it accepts from a customer, limiting the ability to sync and possibly resulting in added expenses imposed by the CRM. To reduce the number of API calls, you can modify Riva to allow for longer interval times between syncs, whether during peak hours or non-peak hours, or set the option to allow for longer blackout periods – the time when Riva does not run at all – for example, at night.

For more information, see the following Knowledge Base articles:

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Riva Rock Stars


The Riva team continues to grow to satisfy our customers’ needs. We work with 1,500+ customers globally, including 35+ Fortune 500 companies, 12 of the world’s largest banks, numerous Global 1000 customers, and hundreds of SMBs.

We hope you enjoy getting to know our team a little better! Last month, you got to meet Danny Draper (Regional Sales Manager, South Central US) and Win Gies (Video Design Specialist – a.k.a. “Adobe-WIN-Kenobi”). This month’s Rock Stars are Peter Livengood and Neil Graham.

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Peter Livengood, Regional Sales Manager, Western U.S.

My goal when I entered college was to begin a career path towards becoming a college football coach. All I had to do was follow the direction and paths of the coaches (three of which are in the NFL Hall of Fame) that I played for. About half way through college I discovered that business process, with the automation available at the time, was my calling…I loved to flow chart. My first job out of school would provide a platform for me to put into practice what I had learned.
More »


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Neil Graham, Riva Early Access Manager

I have been working at Omni/Riva for close to four years in a variety of different roles. In my current role as Early Access Manager, I manage our Early Access Program and I take care of our early adopters interested in the latest and greatest enhancements to the Riva product offering. More »

Interested in joining our team? View our career opportunities »

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Events


Upcoming events

Are you planning to attend any of the following events? If so, drop by the Riva booth to say hello or to see a demo of our latest products. We look forward to seeing you there! (We also invite you to check out the Riva demo videos we’ve shared on YouTube.)

Salesforce World Tour: Dallas Dallas, USA Dec 17
Riva Tech Talk:  CRM Case and Opportunity Management Webinar Jan 20
IBM ConnectED 2015 Orlando, USA Jan 25-28
Microsoft Convergence 2016 New Orleans, USA Apr 4-7

Photo gallery

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IBM Social Connections
Stuttgart, Germany
Nov 5-6, 2015
View photos »

Salesforce Tour NYC
New York City, NY
Nov 18, 2015
View photos »

MS Convergence EMEA
Barcelona, Spain
Nov 30 – Dec 2, 2015
View photos »

Video Highlights

Google Apps and Gmail Video Series
In this new series on Getting Started with Riva, Riva Specialist, Neil Graham, will walk you through how to archive email from Gmail to CRM contacts, how to sync contacts between your CRM and Gmail/Google Apps, and how to view and access CRM opportunities and cases from Gmail.

Increase Salesforce productivity and user adoption!
CRM implementations that fail to make daily tasks simpler and less repetitive for individuals never see the organizational benefits they’d hoped (and paid) for. That’s where Silverline (CalendarAnything) and Riva CRM Integration can help.

See all the latest Riva videos on our YouTube channel.

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Get Social


We’d love you to connect with us on our social channels! In addition to the Riva Blog, our social channels provide the latest Riva news.

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