Riva CRM Integration: Bringing jobs to the Town of Pictou

2017 has been another amazing year of growth and success for Riva. To continue to better serve our customers, in October 2016, Riva opened an office in the Town of Pictou, Nova Scotia. In August 2017, our Pictou team was honored to receive a visit from the Mayor.  The Pictou Advocate and New Glasgow News ran featured articles to introduce Riva to the community to help us grow our local team. Read on to learn why Riva chose Pictou and how our new location is helping us better serve customers.

Riva, the leader in CRM and email integration, chose Pictou to open a new technical support and success center. Opened October 1, 2016, there are now 10 team members who work out of the Pictou office. Riva is looking to hire additional staff during the next few months – expanding not only the technical support and success teams, but also looking to add staff in sales, marketing, and digital media resources.

Headquartered in Edmonton, Alberta, Riva also has offices in the U.S., Germany, and Australia. When Aldo Zanoni, Riva CEO, was asked, “Why Pictou for a new office?”, he shared that Riva’s decision to expand its presence in the Atlantic region was an easy one. “Two of our talented employees, Derek Bond and Dara Wong, used to work remotely with our Edmonton team from their home office in Pictou. Given that Derek and Dara are long-time residents of the Town of Pictou, Pictou was a natural fit and logical location for a new success and support office.”

The fact that the town overlooks Pictou Harbour and the Northumberland Strait makes Pictou a nice fit with the Riva story. Riva is the Italian word that means “where water meets land” – where transition occurs. This is a perfect analogy for what Riva CRM Integration provides – a virtual transition and flow of data between companies’ CRM and email systems.

“Having a team based in Atlantic Canada is important to Riva because it allows us to benefit from great Canadian talent while leveraging the time zone advantage to provide better service for our customers and partners in the Eastern U.S., Eastern Canada, and Europe,” said Megan Maltman, Riva Human Resources Specialist.

Since 2008, Riva has been a leader in CRM and email integration. Riva integrates a dozen of the world’s best CRM systems – including Salesforce, Dynamics 365, SAP Hybris Cloud for Customer (C4C), Oracle Sales Cloud, Sugar, and others – with the five leading email collaboration systems.

Over 1,200 companies and 125,000 CRM users globally trust Riva to sync data between their CRM and email systems. Riva helps increase sales productivity, increase CRM adoption and user satisfaction, and boost win rates. Riva customers include 15 of the world’s largest banks, all five of the “Big Five” Canadian banks, over 35 Fortune 500 companies, numerous Global 1000 companies, and hundreds of fast-growing SMBs. Our Pictou team will play an important role in our global growth plans.

Customers love Riva because it allows them to avoid the headaches associated with “freeware” offered by CRM companies to integrate with Outlook. Many CRM customers find these free plug-ins incredibly time-consuming, inadequate, and unreliable. That’s where Riva comes in. With Riva, there are no plug-ins to install, configure, or manage. Riva delivers extensive configuration options to satisfy the most complex CRM integration requirements for their customers.

Riva values its employees. Riva’s success is directly linked to hiring and retaining top candidates (people who are “10s”). Riva won the 2017 Alberta Venture Fast Growth 50 award and received a Bronze Stevie Award for Customer Service Excellence in 2017 as a result of hiring great people who go the extra mile for customers. The Riva Client Success Team, including the Pictou staff, has achieved a 98% customer satisfaction rating – well above the industry average – for the past two years in a row. The entire team takes pride in delivering customer delight.

Riva looks forward to continuing to grow its Pictou team. Are you a “10”? If you are and are interested in joining Riva’s Pictou or Edmonton teams, please check out our career opportunities.

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