Introducing Riva for IBM Verse: A better way to sync for a New Way to Work!

ibm-essAre you ready to move to IBM Verse to take advantage of a New Way to work? Do you need to make CRM calendar, contact and related information available in IBM Verse? Take your collaboration and social journey to a whole new level with Riva for IBM Verse, IBM SmartCloud, IBM Notes and Domino. Riva’s better way to sync delivers direct, always-on, server-side integration for a dozen of the world’s leading CRM systems – without having to install any client plug-ins or additional mobile apps. Riva also integrates Marketo, one of the leading cloud-based marketing automation platforms.

Riva makes CRM and social collaboration relevant

Enterprise social collaboration is all about relevancy and immediacy. Riva makes your CRM data the heart of your social strategy. By providing relevant and current CRM data directly in IBM Verse, SmartCloud, Notes and Domino (IBM Enterprise Social Solutions – ESS), all of your users receive a 360° view of your customers and gives them insight into the valuable conversations your different teams and team members are having with your customers. Riva unlocks CRM data for all your users in their IBM platform – where they live – and allows them to carry on rich, meaningful conversations with your customers and prospective customers.

Riva Insight, our new CRM side panel for IBM Notes (Windows client) puts even more context-aware CRM customer data and related information at users’ fingertips – without having to leave their IBM Notes client. The next step in our IBM ESS journey is to add Riva Insight to IBM Verse. Learn more.

How Riva helps improve data security and compliance

Enterprise customers in financial, insurance and related industries take data security seriously – and for good reason. Mitigating data security and compliance risks related to CRM integration is not a “nice-to-have”, it’s a “must-have”! In today’s digital world where it seems like we hear almost daily of new data breaches – security is one of the primary differentiators that has attracted customers large and small to Riva.

Riva enhances enterprise data security and compliance by providing customers complete control over which data gets synched from their CRM to their collaboration platform and from their collaboration platform to their CRM. Riva’s artificial intelligence algorithms ensure social security account numbers, credit card numbers, personal data and other high-risk, high compliance data control requirements are met. Riva puts your enterprise in control over what data gets synchronized.

What about mobile?

Riva customers have shared with us how excited they are about the new IBM Verse mobile app. Verse is in the cloud – it’s everywhere – and Verse users are going to consume that email interface whether they are at home, in the office, or on the road. And that’s where Riva drives unequaled value. By synching CRM data directly to your IBM collaboration platform, Riva ensures that CRM data is available across all IBM email clients and mobile devices. And don’t forget that there are no plug-ins or mobile apps to install, configure and manage. Riva’s server-side data sync means you don’t have to add or change any email client software, change your IBM Notes template, or add anything to iNotes – the data is just there!

What Riva syncs

Riva syncs contacts, calendar events, and opportunities between IBM Verse, IBM SmartCloud Notes, IBM Notes and Domino, and IBM Notes Traveler mobile devices and the following CRMs:

  • Salesforce
  • Microsoft Dynamics CRM
  • SAP Hybris Cloud for Customer (C4C)
  • Oracle Sales Cloud
  • Oracle CRM On Demand
  • SugarCRM
  • NetSuite
  • Infor CRM
  • And others…

We’re excited to share these screenshots of Riva CRM Integration for IBM Verse with you. We’ll be sharing even more screenshots in the upcoming weeks. Stay tuned!

CRM Integration for IBM Verse – opportunities

IBM Verse - opportunities

CRM Integration for IBM Verse – calendar

IBM Verse - calendar

Do you have data from internal systems or a proprietary CRM that you need to sync to your IBM ESS platforms? Ask us about how Riva for Developers can help.

Need a better way to sync CRM data with Office 365, Exchange, IBM Notes (On-Premise), Gmail/Google Apps or GroupWise? Riva has you covered.

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