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Riva CRM Integration


2017 is quickly coming to a close and before everyone gets busy during the holiday season, we would like to share some exciting Riva news with you. As a trusted partner, you are among the first we are sharing this news with! 

NEW! Announcing European Data Center for Riva Cloud – GDPR readiness

GDPR is coming! Are you and your customers ready? Riva sure is! Check with us to ensure that you and your customers are GDPR compliant before the clock runs out in May 2018.

As of December 1, 2017, Riva will offer EMEA-based customers the ability to have their Riva Cloud dedicated-instance deployed in a European Union-based Amazon Web Services (AWS) data center. This provides specific data residence and private/hybrid cloud configurations preferred by Riva customers moving towards GDPR compliance.

Available February 1, 2018, existing customers of Riva Cloud (currently hosted in the US) will be able to have their existing configuration securely transferred to the new European data center. Make sure to contact us to schedule the free migration.

All Riva Cloud customers continue to take full advantage of Riva’s ongoing commitment to security, data integrity and availability – with quarterly penetration testing, encryption at rest and in-transit, as well as leveraging industry leading vulnerability scanning. You can count on us!

Do you have Riva On-Premise customers who would like to migrate to Riva Cloud? Prefer a private cloud deployment managed by Riva’s top-tier team? Your customers can now do so with full data residency compliance. Contact us to find out more about our seamless white glove promotional migration to Riva Cloud. Our team is only a click away.

NEW! Announcing improved EMEA pre-sales technical support

We are happy to announce that the EMEA team has added a full-time senior technical resource based in Munich. Before joining the European team, Pedro Climaco was a member of the Riva success team in Edmonton, Canada. With his deep CRM knowledge and Riva expertise, your, and your customers’ direct EMEA support agent is just a call away – available in European time. Have pre-sales technical questions? Give us a call – we’re always ready to help!

With Pedro as part of our EMEA team, we have expanded our ability to help you with additional promotional services, co-sell opportunities and joint webinars. Contact us to discuss your requirements.

Do you or your customers have questions after regular business hours? Don’t forget that the Canadian Success Team continues to grow and improve our services to better meet our global customers’ requirements. We celebrated our one-year anniversary for our Pictou, Nova Scotia, Canada location.

We wish you a successful year end and look forward to our joint projects and successes in 2018!

Best regards,

The Riva EMEA Team

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